Burger King complaint: No hot drinks and heating

Three times over the past 2 months i have visited and three times your hot drinks machine is not working, the staff always say it is broken, today was absolutely freezing so i wanted a cup of tea for me and my wife to go with our burgers which came to over £20 and was given the same pathetic excuse by a staff member it was broken, why don’t you just say that you are not doing hot drinks anymore which by the way you are advertising, how is this the way to run a business. Also there wasn’t any heating on and the premises were freezing cold. Basically i paid a fortune to sit and eat in a fridge with no hot drink with the same lame excuse as before, i wont be visiting again and i feel sorry for any parent that visits with their kids for that supposed treat when all they will get from there is a cold, i will be reporting this to Trading Standards, it was nothing but a bad experience.
Receipt number 10012
Time 12:36 pm
12022022
Host Jake
Order 158