Filed 1 Sep 2021 by HENRY
Yesterday (08302021) I stopped by BK at Hallandale Beach Blvd to buy in-store Order 505. I was very specific about my sandwich, which should have the potato bun and no tomatoes. I waited for the regular time and the sandwich was delivered without the modifications. I can´t eat sesame seeds or tomato seeds due to health issues. I asked the attendant and she aggressively grabbed the sandwich and threw it back to the kitchen, yelling at them to modify the order. After almost 30 minutes of waiting, I saw someone in the kitchen preparing my special order placing the lettuce on top of the bun, and then throwing it in rage. That was a horrible scene, I then asked the attendant to cancel my order and give me my money back. Now it got worse. She asked for my credit card, took it away to the back of the counter, far from my sight, and kept it there. She said the front cashier was broken. I found it very suspicious. When she returned my card, the so-called manager never gave me a receipt of the cancellation. I asked for that, and the manager told me to wait. And IGNORED me. I started to arguing saying she was doing it on purpose. She ignored me again, saying next to consumers behind me. I yelled at her then, saying that she got my card suspiciously and that it could be a scam or cloning system, and that it was my right to have the receipt for the order cancellation. After 20 minutes she printed out ANY receipt with a different amount. I complained saying that was not my receipt. Then she delivered me one REPRINT with the right value. Conclusion: they had it printed and did not deliver on purpose, making me waiting for almost an hour. These associates should be trained to serve us in a proper manner, not treating us like animals in a cage, ignoring us, and behaving in such a manner. Burger King should re-think its training and how it selects its associates. And credit cards should NEVER be taken away from customers!!!! This store seems to have ANY kind of control or administration.
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