Burger King complaint: Female Manager Was Arrogant, Rude Insulting.

On August 19, 2023, at 06:40pm and 06:44pm, I visited the Burger King (Store 517), in Midland Park, New Jersey

I originally had 941 Rewards Points and wanted to use one of my Rewards for a “Free Whopper”, which was 750 Points. The cashier accepted it and punched in the coupon code. She then asked me if I wanted to use an additional coupon code to order something else. I agreed and tried to use a coupon code for “$1.49 French Fries.” However, the second coupon code immediately deleted the first coupon code for the Free Whopper.

When the cashier asked the Store Manager what went wrong, the Store Manager started screaming at her and stated that she should know that only one coupon can be used per day. The Manager then told me in a very loud voice that I had just lost the Free Whopper. She was very arrogant, denigrating and humiliated me – especially in front of all the other customers, who were shocked to hear her speak in that way. I then asked her to “Please lower your voice”, but she told me I could leave it I wanted to.

I asked for her name and she wouldn’t give it to me. She just responded that she is the Store Manager and that her decisions are final. So, due to the store’s negligence, I have lost my free coupon for a Free Whopper, and if I didn’t like it, I could leave the store.
Finally, totally humiliated, I finished ordering two Whopper Jrs., and (separately), also purchasing the French Fries for $1.49. However, I now have only 205 Reward Points and didn’t even receive the Free Whopper.

Before leaving, I informed the Store Manager that I was going to write to BK and report her. She then laughed and said, “Go right ahead”. She was very rude, denigrating, insulting and gives the BK Corporation a very bad image. She would not give me her name, but one of the employees there told me that she is Spanish and from Peru.

I have been a loyal and faithful customer of BK for over 30 years… but I believe that it’s time to go somewhere else, unless you can send me a coupon for the Free Whopper I lost (because of the computer error) and, in addition, put back the 750 reward points that I lost.

Once again, this Store Manager (who would not give me her name) should not be working for your organization. She publically gave BK a very bad image, and a very bad impression, to those present, as well as all current and future customers.

If possible, I would also like for you to call me, so that I can better explain this awful experience, and the public humiliation I felt as your loyal customer.