Brewers Fayre complaint: Bad food

Good morning

Sorry to have to put this complaint in but I’ve been non stop thinking about my visit yesterday 2/7/2024.
I picked my children up from school and went to brewers fayre as a very rare treat fur tea with my children as cost off living crisis is really bad so we don’t often eat out , we are from the Lunch menu , food orders were lasagne ( which they didn’t have) so had fish and chips , 2 chicken burgers , and a cheese burger. All the food arrived within minutes of placing the order which was cold , child size portions even though we didn’t order off the kids menu the food was very poor peas were like bullets . The chicken was black and burnt the chips were very cold and no taste . The refill drinks were like water did not taste off fizzy cola .
I don’t normally complain but the overall service was really bad and it’s a lot of money to waste on such poor quality food .
Please can you respond to my complaint and possible issue me a refund please
Thanks Janine chapman
Janine [email protected].