My complaint:
Dear BP Kondinin Customer Service,
I hope this message finds you well. I am writing to you with great disappointment and frustration regarding an unfortunate incident that occurred at your BP Kondinin station in Western Australia. On 24 July 2023 I had an unpleasant experience in which I mistakenly pumped $75.16 worth of unleaded fuel into my diesel engine, due to the unclear labeling on the diesel fuel pump.
Informing the BP worker about the mistake, I sought assistance from them, only to receive contradicting information which led to my driving 50km with petrol in circulation. They assured me on three separate occasions that the fuel was diesel, when it was in fact unleaded fuel. As a result, my engine has been severely affected, and I have been advised that my car will need to be towed and taken to a mechanic for repairs.
I hold BP Kondinin responsible for this unfortunate incident due to the misinformation. It is essential for the safety and satisfaction of your customers that your fuel pumps are clearly labeled to avoid any confusion or, as in my case, costly mistakes and hold BP accountable for all repairs to my vehicle, and that when questioned, staff investigate the issue accordingly.
I kindly request that you address this matter ly, including but not limited to reimbursing me for the costs associated with the repairs required for my vehicle. Additionally, I strongly urge you to review the labeling and signage at BP Kondinin to prevent similar incidents from occurring in the future. I trust that you will take the necessary steps to rectify this situation ly and provide the compensation needed.
I remain hopeful that this unfortunate incident will be resolved amicably and that appropriate measures will be taken to prevent the recurrence of such incidents. I have attached the relevant proof of purchase, as well as any other information that may be required for your investigation.
Thank you for your attention to this matter. I look forward to a swift response and a resolution to this issue.
Yours sincerely,
Christiaan Rijkaart
Suggested solution:
Compensation to all repairs to my vehicle due to BP
