Booking.com complaint: Misleading advertisment

Name: Misleading advertisment
Item: Booking.com
Author: sharon

Open 10 Dec 2021 161 views Hotels / Motels

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Filed 10 Dec 2021 by sharon

Booked with Castle Rock Resort for the only reason being that they had a indoor waterpark. When we arrived we were told that the waterpark was closed on Monday, Tuesday and Wednesdays. That was the 3 days we were going to be there. We had to go pay 85 dollars to use another hotels waterpark. The

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Case details

Status: Open
Company: Booking.com
Filed: 10 Dec 2021
Desired resolution: I would like to be refunded the 85 dollars that I had to pay use the other hotels.
Problem: Advertised waterpark closed during stay
About: hotel stay
At stake: $85

Progress

Filed
Company notified
Company replied
Resolved

10 Dec 2021 Complaint filed and published
10 Dec 2021 Message from Bizzy: we notified Booking.com about this complaint.

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