Booking.com complaint: Emma o sullivan
Filed 30 Jul 2023 by Graham
I paid upfront for myself partner and 2 kids to stay in 2 bed apartment for 2 nights when I rang number given to me for check in it rang out so I rang bookings.com and they said they would arrange alternative acccomidation and would make contact with me no contact was made back to me and phone number I was given by them just rang out I eventually got on to another operator and was told if I could secure alternative accommodation myself I would be reimbursed my loss of money since I returned home I was reimbursed the 207 euros for my original booking and not the 780 euros I had to pay for the alternative accommodation they have since emailed me and offered me 25 euros back
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