Bojangles complaint: Rude Manager and Workers who can’t hear

I went through the drive thru Sat April 9th around 3:30pm. I come up to the mic and a female asks for my order. I asked IF I can get the Bojangles BLT Chicken Sandwich but substitute the chicken for a Southern Chicken. There was a long pause with no answer. I said Hello. A male voice comes on, who later reveals himself to be the manager named Rob. I repeat the question. He says So you want Chicken something way off from what I named. I said no I want the BLT but with Southern Chicken. Again he says So you just want the Chicken Sandwich? I then paused and asked if I needed to pull to the window so he can hear me. He says no I can hear you. Mind you this is a yes or no question. Neither person has yet to respond to my question of whether this simple meat can be swapped on this Sandwich. So I repeat what I want. He still says the Chicken Sandwich. I said does it come with bacon? He says no. You would have to order the Southern chicken club for that. I said so that’s not what you just said. You said a Chicken Sandwich which is not what I requested. The way to answer my initial question would’ve been No ma’am you can’t swap the Chicken BLT for Southern Chicken but we do have a Southern Chicken Club that would be the same as what you are requesting. Instead he asks me to pull up gets smart with me and tells me to take my business elsewhere and refused to serve me. I have never in my life seen a manager so rude but also so dumb. What is so hard about making a Southern Chicken Sandwich Combo with bacon? What is so hard about answering a yes or no question? Why did your initial employee take my order and then just stop talking. This is a major customer service issue and I eat here ALL the time. They’ve forgotten the coffee from my order at least 3 times. Until I finally just started sitting there until they figured out they had not given me a beverage. The food is good and it is the only Bojangles near me but their customer service really sucks. I drove right down the street to Chick-fil-A and ordered without a single problem. Especially not customer service.