B&M complaint?

Do you have a dispute or a bad customer experience with B&M? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

B&M customer service can be reached on 0330 838 9000 and by email at customerservices@bmstores.co.uk, and the contact page on the B&M website, linked in the contact details above, has a form with options for a problem with a purchase or with service in a store. Have the till receipt or bank statement line, the store and the date of purchase ready. Flowers and garden buildings are sold through separate B&M websites, so say which one you ordered from.

Problem with something you bought at B&M? Start your complaint here as well, and we push it out to B&M by email, social media and printed letters.

A refund from B&M without a receipt depends on B&M's own returns policy, so check it on the B&M website or ask in store, and on what other proof of purchase you can show. A bank or card statement line with the date and amount is the usual substitute, so bring it along with the item and its packaging. If the item is faulty, UK consumer law gives you rights against the retailer that sold it, and a receipt is only one way to show you bought it there.

Refund refused on an item you believe was faulty? We help you write the complaint in minutes, with the statement line, photos and dates set out in order.

To complain to B&M head office, write to B&M Retail Limited in Speke, Liverpool, whose address is in the contact details at the top of this page, or email customerservices@bmstores.co.uk and ask for the complaint to be passed to head office. Put the store, the date and time, what happened and the outcome you want in the first lines, and attach the receipt or statement line and any photos. For a problem in a store, mention whether you spoke to the store manager and what was said, so head office has the full picture.

Complaint about a store that head office should see? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

B&M sells its groceries, furniture and homewares in store only, so they cannot be ordered online for home delivery. Flowers and garden buildings are the exception: B&M sells them through two separate websites, one for flowers and one for garden buildings, and those orders come with their own order confirmation. For a problem with one of those orders, keep the confirmation, the delivery emails and photos of anything damaged on arrival.

Nothing has been reported about B&M here yet. Our research shows what typically goes wrong at discount variety retailers: refunds and exchanges without a receipt, faulty or damaged furniture, garden and household items, prices at the till that differ from the shelf label, offers that sell out quickly, and garden buildings or flowers ordered online that arrive late or damaged.

Charged more at the till than the shelf label said? Be the first to report it: your case opens the record other B&M shoppers can check before their next visit.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of B&M through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with B&M can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.