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BitBetWin complaint: Something just is not right about bitbetwin

Open 76 views Gambling

Filed 30 Apr 2024 by Danielle

I signed up a little before Christmas 2023. The identification process was horrible! I sent in more photos of the front and back of my ๐Ÿ†” than was necessary for sure! And reasoning for my pictures getting declined was nothing more than they didn’t meet their standards. After asking many times what was not acceptable about them each agent I spoke to literally gave me the same answer. After finally getting verified I deposited and won $70 and had to cashout through Bitcoin. After submitting the request a disclaimer I guess you’d call it said it could take up to 24 hours to process and arrive to my account. I waited well over 24 hours and asked what the deal was and one agent told me dogecoin was faster so I went out of my way to set up a doge coin account to have it sent there….it still took about a day to even receive it. The second time i won it was 170$ but then I received an email telling me I had to submit ANOTHER photo of me holding my id for verification I submitted numerous photos before it was accepted. The next time I won 50$ and they declined my withdrawal stating that I did not have enough in my game to withdraw 50$ I had 52$ and some change ๐Ÿ˜ก now this last time I won on April 16th, 200$, I did not deposit but I won from the daily wheel bonus. So I requested a withdrawal for the 200$ and to no surprise they needed to verify my identity AGAIN! So I sent in probably 4 pictures this time before it got accepted but soon after my withdrawal request was declined because I won off the daily bonus but it states at the bottom of the withdrawal form that a person that does not deposit can withdraw up to 100$ daily which I didn’t see before so I made another withdrawal request for just the 100$ and it got declined again I then wrote back sending them a screenshot of the daily 100$ a person can cash out if they don’t deposit and never got a reply. So I went to the site and found the support email link and sent them an email of the screenshot as well and didn’t get a reply from them either, so i made another withdrawal request but of course it got declined. Chatted with live support and sent them a screenshot on the live chat to which this person stated the text is only a treatment whatever that means ๐Ÿคท๐Ÿผโ€โ™€๏ธ so haven’t gotten my winnings and it’s just sitting there. I’ve got pictures to support my complaint so if you’d like them emailed I’ll do that.

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