BitBetWin complaint: Scammers and thieves

I have lost thousands of dollars depositing with bitbetwin and so I recently won $3,700 on the golden dragons platform and when I requested a withdrawl they put my withdrawl on hold and yet when I go check my game to see if they took it out $380 was taken by them and yet my withdrawl still says on hold. This is unprofessional and theft. How can theybsteal from a customer is beyond me. I just want my withdrawls as I request them i shouldn’t. Have to worry about my money being stolen and also having my funds on hold that I won. They take my deposits with no problem whatsoever but funny how when I request a withdrawl I have to wait while it is on hold and also have money stolen . This is poor business practice and very disrespectful. Their support team blows me off and doesn’t help at all and I am still getting the run around. This is ridiculous a d needs to be resolved immediately