Binance complaint: Withdrawal of Fiat Funds to my Bank Account

I have recently received emails saying Binance wants additional verification for my account. But the emails say that this does not include withdrawals.

I decided that I would withdraw the money I had and just close the account.

Initially, I managed to access my account, change the Theta I had bought to Fiat and try to withdraw to my bank. This was on 2nd February 2022. I tried 5 times! They had a link to each of the 5 times to Appeal but that also proved fruitless.

Despite Binance saying withdrawals will not be affected, they still wanted all the verification. In fact they had already received my passport on 3rd June 2021 and verified that.

I was quite happy to do all the verification but found it to be impossible to do!!!

Initially I had problems as had the Binance website up on my computer but it said scan QR code, so I had to download the Binance app on my phone to do that, which I did.

Then the problem after downloading, was Binance wanted SMS, email and Authenticator 6 digit codes but after putting in the first 2 of these, I could not bring up Authenticator on my phone without losing the page I was logging in to! I then thought I could solve this by removing Authenticator from my account, which I managed to do.

When I tried again and logged in on my phone, it kept wanting passport picture and selfie. Every time I tried to take passport photo (which they already had!), it kept saying ‘indistinct’, ‘blurry’, ‘too much light’, after trying about 10 times.

So none were right and they kept coming back and saying ‘Verification timed out’!

I tried all this numerous times.

I found a [email protected] email address which did not get through. I tried writing to Binance at [email protected] and those emails went through but got no reply.

Yesterday I get a final warning about additional verification and I login and receive this message:

Safety Tip
According to the Binance Service Agreement, each user can only register one account on Binance. Because you have registered multiple accounts on Binance, we have closed this account. There are no assets remaining in this account. You may continue to use Binance’s services on the account for which you have completed identity verification.

This is nonsense! I only had ONE account on Binance. But I was hopeful that if they closed this account, they might have sent my money to my bank account.

I only have around £67 in Fiat to withdraw, which was what is left of the £200.33 I paid last June for THETA (as it went down in price).

All I wanted to do was withdraw the £67 and Close the Account!!