Binance complaint: Withdraw of money issue

Hello, i have requested a withdraw one week ago via bank transfer (EUR) to my main bank account, but my bank rejected the transaction due to some of their policies. From last Monday, binance has the transfer marked as complete instead of failed or rejected or whatever, and i am unable to access that money all week. Of course i contacted binance support on monday, right after i got a call from the bank that ed the transfer has been rejected and therefore returned back to binance, but already 5 business days passed (including Saturday), and i have not received any update from customer service yet!!! It keeps saying wait for 6 hours, or contact a bot, but no updates whatsoever… That is unacceptable, especially when it comes down to money that are very important for me and my family’s well being !!! I had no other option but to liquify other investments on a loss, just because i got very unexpected expenses that i had to cover… I really dont understand how a multimillion platform like that cannot focus on improving that customer service for so many months that are passing by!!! I see that there are hundreds of similar issues like mine across different forums, reddit, even in google play store as negative reviews of people getting zero to none support, and losing money, accounts, stolen cards and etc, while there is no one to protect them, their privacy or help resolve such urgent matters. THIS NEEDS TO CHANGE, or they are going to lose a lot of customers, including myself if i do not receive update in the next 3 business days.