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Binance complaint: Missed deposited tokens

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Filed 28 Jul 2021 by HA

I did send 962 XLM from BitOasis platform to Binanace paltform. The transaction was completed on July 23, 2021 from Bitoasis side and transaction Hash is :
ea9cec2c0602069d478a7dba31b28b7318c64d636d47bfcb687911587e28a9ab. However, the tokens are deposited into my Binance account till now.

I did check with Binance support center through Deposit MissingAsset Recovery option and Binance recognizes the transaction however they ask for the sender’s address. I did get the sender’s address from BitOasis which is: GC46AWUJGC3FVBUSMEW6QXWSWI3RE4RDEKO73SP2JOTH6F5RM3BMRDWZ

BUT binance still gives the following message The application information you filled in does not match the deposit record. Please and try again

Binance says the above message, and Bitoasisi says the transaction is completed. Can you please help?

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