Binance complaint: Crypto transfer not deposited

Complaint from Zaf reported on 27 May 2021 about Binance

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I have made a crypto transfer (XLM) from my exodus wallet to Binance, but unfortunately I did not include the tag ID. I have raised this issue with Binance and provided all the information requested to allow them to find the XLM currency not deposited into my Binance account.

I have not received any acknowledgement or response from Binance, despite contacting them on a few occasions. I would now like to escalate this to a formal complaint.

Suggested solution:

By depositing the transferred currency or returning it back to the original wallet

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