Binance complaint: Binance has disabled my account for a long time

4 days ago ,Binance disabled my account for security reason. A customer service person, named Jawad, sent me a message asking me to check my email and make sure that my account is intact. Then, Binance asked dme to upload a video of myself with id . I was supposed to say in video that my account is not in danger while holding my id.
I did it as Binance asked.
Since then, for the past 60 hours, nobody answered me or tried to activate my account. I can not withdraw or trade. Tried to chat with customer service. It is more than 2.5 days since I uploaded my video ing the security of my account. Binance asked me and I uploaded it. Binance replied that I would have a response in 24 to 48 hours. No response. My account is still disabled and I can`t trade .
Ebrytime, just a useless bot responds. No a single communication from a human.