Best Western complaint: Lack of Service and Room Conditions

Our stay was 6 nights, there was never room service, cleaning, vacuum or replacement of amenities i.e. coffee pods or cups, towels, toilet paper, waste baskets emptied, linen sheets changed etc. Used towels were placed outside the door as instructed but no clean towels were supplied. The bathroom smelled like sewer backup. When we opened the window for fresh air the local Woods Pussy (Skunk) provided it’s own fragrance each night!

All the doors would not close because the hinges and the screws were separating from the frame. The room was dated with plaster wall repairs and falling popcorn ceiling patches. The towels were so thin that when damp, you could see thru them and did not absorb much moisture. The toilet paper was narrow, thin and when you wiped, your finger would poke thru not a pleasant event. The front desk staff was very cordial and made you feel welcome.

The actual facilities need updating and a road map to get you from point A to point B maze. The Maine Restaurant was closed because of staff shortage and the complementary breakfast had no other room except the pool lounge which was very noisy and humid. I have stayed at many Best Western facilities but this is one I will avoid in the future and recommend you do the same.