Best Western complaint: Customer Service

Hello Mr. Cuculic,
Thank you for responding to my recent stay experience survey.
Me and my disabled daughter do have a very serious complaint regarding our stay on August 1st, 2022. I’m not sure of the female Hotel clerk employee working the morning of Aug. 2nd, 2022, but she was very rude and acted very unprofessional towards us and my niece. On the previous night upon checking in and by the way the young Lady and gentlemen working the front desk were very cooperative and understanding to our needs. This trip was all about my daughter, due to her disabilities and the recent pandemic issues. To finally get to visit her cousin. They both were very excited emotional to see each other. I could finally take a happy breath, but not for long. We didn’t know the pet deposit would be $100 dollars. Which caused a little wrinkle and we also had a power failure around 11:30pm that took about 1hr or more and was still very hot. My daughter is a diabetic and has a lot of anxieties with her physical and mental disabilities. She needs air flow all the time. I’m not sure, but it was late when we finally finished the day.
Both of your employees, especially the young desk clerk Lady which looked like she was training the other night clerk. She was so calm and understanding which gave me a feeling of home sweet home. A part of your family. So we payed for Aug. 1st, 2022 and worked out to pay for the next two nights Aug.23 the following day, because we had to goto Bank to get the money, but we’re told if payed before check-out time their wouldn’t be any issues. Everyone was very happy and tired from everything. We finally got settled in and the girls were looking forward to the next day of swimming and catching up and me too.
So when we returned from the bank we all went inside to take care of the room expense, but to our surprise apparently the young LadyHotel desk clerk had forgotten to check if our room125 (pet room) had been already reserved for Aug.2nd3rd of 2022. Which unfortunately it had been and then everything was hard to swallow, due to my daughter’s look of disappointment and emotions. To make matters worse the Lady Hotel clerk checking us out didn’t show any sympathy, compassion or understanding towards are concerns. She didn’t even attempt to rectify the situation. Just we had to leave. All I wanted was for my daughter to enjoy herself. She doesn’t get out that much, due to her disabilities. It also was very hot again and I had to pack up the vehicle and worry about where we were going to stay now. Which caused my daughter a lot of emotional stress and myself.