Best Egg complaint?

Do you have a dispute or a bad customer experience with Best Egg? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Best Egg customer service on 1-855-282-6353 for personal loans, or email loan_assistance@bestegg.com; the Best Egg contact page, linked in the contact details above, lists separate contacts for the Best Egg Credit Card. You can also manage payments and send messages through your online account. Have your loan number, the dates and amounts involved and the outcome you want ready.

Payment or fee to dispute? Start your complaint here as well, and we push it out to Best Egg by email, social media and printed letters.

To escalate a complaint with Best Egg, put it in writing: email loan_assistance@bestegg.com or write to the mailing address on the Best Egg contact page, say clearly that you are making a complaint, and ask for it to be reviewed by a supervisor. Best Egg is headquartered in Wilmington, Delaware; its personal loans are made by partner banks, Cross River Bank or Column N.A., and serviced by Best Egg, so the complaint goes to Best Egg. Include your loan number, a timeline of what happened, copies of statements and payment confirmations, and the outcome you want, and keep a copy of everything you send.

Autopay debit taken twice? Put it through our complaint process: we help you write it in minutes, with every payment set against your bank statement.

Yes: Best Egg says its personal loans can be paid off at any time without a prepayment fee or penalty. Ask Best Egg for a payoff quote before you pay, through your online account or by calling 1-855-282-6353, so you know the exact amount that clears the loan on a given date, and keep the confirmation of the final payment.

Once the loan is paid off, check that the account shows a zero balance and is reported as paid in full to the credit bureaus; the payoff quote and the payment confirmation are your evidence if it is not.

Yes: in the US, the Consumer Financial Protection Bureau (CFPB) takes complaints about personal loans and credit cards, which covers Best Egg personal loans and the Best Egg Credit Card. The CFPB generally expects Best Egg to have had the chance to put things right first, so keep a record of every call, email and payment.

Hardship plan request turned down? Our trained AI opens a case for you and keeps coaching you on what to reply to Best Egg and when to push again.

No. Best Egg says its agents never call or text you asking for a verification code, and a code it sends should only be typed in online when you set or reset your password. Its genuine emails come from its own Best Egg address, never from a Gmail or Yahoo account.

Nothing has been reported about Best Egg here yet. Our research shows what typically goes wrong at online personal loan lenders: origination fees deducted from the amount that reaches your account, autopay debits taken twice or on the wrong date, payoff quotes that do not match the balance, hardship and payment plan requests, credit reporting errors after a payment, and collection calls after a missed payment.

Payoff amount higher than the balance you were shown? Be the first to report it: your case opens the record for the next Best Egg borrower settling a loan.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Best Egg through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Best Egg can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.