Berkshire Hathaway complaint: Furniture guarantee.

We purchased multiple Beds, Box Springs, Frames from Jordan’s. With warranties in place one mattress and box spring failed. We did as required for Jordan’s. We took Multiple pictures of both the bed and box spring. We did this for them as requested 3 different times. Both had failed structurally. They said the mattress was stained and void warranty. It was in fact a shade throwing a color on the mattress. We took more pictures showing it was fine. They said they would get back to us. Never did. Box spring actually failed with wood breaking underneath. They gat pictures, told us this would be replaced, then changed their mind saying pictures did not show inconclusive failure. After six weeks and my need for a bed because I am handicapped, we are done and moving on. If you don’t honor what you say, please don’t say it.
Respectfully
Michael Esty