Bendigo Bank complaint?

Do you have a dispute or a bad customer experience with Bendigo Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Bendigo Bank on 1300 236 344, email feedback@bendigoadelaide.com.au about a complaint or feedback, use the online form on its make a complaint page linked in the contact details above, or speak to staff at any branch. Have your customer or account number, the product or transactions involved, the dates and the outcome you want ready, along with any statements or screenshots.

Card or account problem to raise? Start your complaint here as well, and we push it out to Bendigo Bank by email, social media and printed letters.

To escalate a complaint with Bendigo Bank, make sure it is logged as a complaint and ask for a reference, then set out in writing what is still wrong and the outcome you want, with dates and supporting documents. Bendigo Bank aims to resolve complaints at first contact and says you should get a written response when a complaint takes longer, so keep every letter and email it sends. Complaints are handled by its Customer Feedback Team. Bendigo Bank's head office is in Bendigo, Victoria; the full address is in the contact details at the top of this page.

Home loan delay or a fee you dispute? Open a case with us: our trained AI keeps coaching you on what to reply to Bendigo Bank and when to push again.

Yes, for your banking. Community Bank branches are locally owned businesses that share their profits with the towns they serve, but the accounts, cards and loans they offer are Bendigo Bank products provided by Bendigo and Adelaide Bank. A complaint about a product from a Community Bank branch therefore goes through the Bendigo Bank complaints process, like one from any other branch. Bendigo and Adelaide Bank also trades under other names, including Up and Adelaide Bank Direct.

Yes: the Australian Financial Complaints Authority (AFCA) handles complaints from consumers and small businesses about financial firms in Australia, and Bendigo Bank is one of its members. AFCA generally expects Bendigo Bank to have had the chance to put things right first, so keep a record of every call, branch visit, letter and reference number.

Refused a refund on a payment you did not authorise? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

No. Bendigo Bank says it never asks you to log in to online banking through a link in an email or text, never asks for your PIN, password or six-digit security codes, and never asks you to transfer money to an unfamiliar account. Callers who say your account is at risk and push you to act fast are a common trick.

Nothing has been reported about Bendigo Bank here yet. Our research shows what typically goes wrong at Australian retail banks: scam payments that are hard to get back, cards and accounts blocked during security checks, home loan applications and changes that drag on, fees and interest charges customers did not expect, and disputed card transactions.

Card transaction you did not make, and the money not returned? Be the first to report it: your case opens the record for the next Bendigo Bank customer disputing the same kind of charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Bendigo Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Bendigo Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.