Beforepay complaint?

Do you have a dispute or a bad customer experience with Beforepay? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Email Beforepay customer support at support@beforepay.com.au; Beforepay says it provides customer support online only, so email and the chat in the Beforepay app are the routes for everyday questions. Complaints have their own email address, shown in the contact details above. Have the email address or mobile number linked to your account, the advance or loan in question, the dates and amounts, and the outcome you want ready.

Repayment or fee to dispute? Start your complaint here as well, and we push it out to Beforepay by email, social media and printed letters.

To make a complaint to Beforepay, email its complaints team at the complaints address shown in the contact details above and say clearly in the subject line that it is a complaint; Beforepay's complaints pages cover both Pay Advance and Personal Loans. Lead with the product, the dates and amounts involved and the outcome you want, such as a refunded fee, a corrected debit or a payment arrangement, and attach screenshots from the app and your bank statements. Keep a copy of every email and any reference Beforepay gives you.

Debit taken on the wrong day? Put it through our complaint process: we help you write it in minutes, with each repayment set against your bank statement.

If you cannot make a Beforepay repayment, contact Beforepay as early as you can, through the chat in the app or by email to support@beforepay.com.au, and ask for financial hardship help; Beforepay says it will work with you to find a solution and gives its hardship decision in writing, with reasons if it declines. Explain what has changed, such as reduced hours or an unexpected bill, and what you can afford to pay.

Keep screenshots of your repayment schedule, the date you asked for help and every reply, and check your bank statements for any debit taken while the request was open.

For Beforepay Personal Loans, yes: in Australia, the Australian Financial Complaints Authority (AFCA) handles complaints about credit, finance and loans from its member firms, and BPG Credit, the credit provider behind Beforepay Personal Loans, is an AFCA member, while Beforepay says Pay Advance complaints fall outside AFCA. AFCA generally expects Beforepay to have had the chance to put things right first, so keep a record of every email, chat and reference.

Personal Loan hardship request declined? Our trained AI opens a case for you and keeps coaching you on what to reply to Beforepay and when to push again.

Nothing has been reported about Beforepay here yet. Our research shows what typically goes wrong at pay advance and small loan apps: advances declined or limits reduced without a clear reason, repayments debited on the wrong day or twice, direct debits that leave an account overdrawn, fees borrowers did not expect, hardship requests and payment arrangements, and support that is only available online.

Repayment taken twice from your account? Be the first to report it: your case opens the record for the next Beforepay borrower who spots the same debit.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Beforepay through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Beforepay can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.