BC Transit complaint: Rude bhaviour of the driver

I forgot to load my compass card as I was already mentally disturbed, when I was waiting for the bus , I checked my balance and loaded the card. I waited for the bus for more than 10 minutes.
I was not sure that how much time it takes for the card to get in use again.
when I tapped the card, it didn’t work.
I tried that twice but nothing happened. Then I asked the driver that maybe it’s because I recently loaded it, I asked him if I can get a ride.
That driver didn’t reply, he didn’t say a single word. I asked him for more than twice. Then I got off the bus. It was around -1 temperature outside, and it was definitely not less than a mental torture for me in front of all the other passengers.
Its not even about the ride, I could do uber right but people should show little respect if not more….He could have replied something that he couldn’t allow me to enter the bus as per the rules or anything else.
I have been thinking about this incident since the last night and I feel insulted for no big reason.
This is not less than a mental harrasment for me.