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Bassett Furniture complaint: Sectional Issue for Third Time

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Filed 12 Sep 2023 by Ashley

Hi,
we are on our third sectional from Bassett furniture. First creaked loudly after a few months. They sent a repair man two times and still started creaking again. We opted for a second sectional and the same happened. We decided to have a new couch made and it happened again. Loud creaking within a few months. Another sectional was ordered. We were told by Damla Ari at Victor NY that if this happened again we could get a refund and return it. Now it has happened again and she said we have to go through the repair process first. This is unacceptable. We are careful with these couches and do not want this headache again. They are not keeping their word and refunding us. We are extremely upset and dont know why this is happening. But we will only accept a refund.

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