Bassett Furniture complaint: Cancel an Order

I give Bassett a rating of 1 since I can’t go lower. I purchased a couch and loveseat 053022. However, on 61022 we found a much better set to fit the space in our home. Also, we found out that Bassetts delivery would be in several months around 091422. The other store could deliver theirs within a few weeks. I called the store manager and requested they cancel my order. But I was told that I signed their contract that which indicated I only had 24 hours to cancel the order, since it was a custom order. In reality I ordered absolutely the same set that was on the floor and didn’t change anything.

The Manager insisted that all the furniture it sells is a custom order. I then called the home office and talked to Justin who said he would talk to his team and call me back, he didn’t. He admitted that they would not even start building the furniture until August. I called again and was told by another person that it was up to the store, even though it is a corporate store. No one ever including the sales person mentioned 24 hours to cancel like most stores that may have that policy. I would never buy anything from them. They only care about their sale. I have a business and if I treated my customers like this I could not sleep at night and would not be in business long. I would advise you not to trust them and read everything very closely. You can’t return items only have them repaired.