Auckland Transport complaint: Hospital Bus Service Auckland

Appt yesterday ,Friday 20th Jan at Greenlane Clinic. Rang am to AT to bus route I should use.
No mention of cancellations .
Appt 1.30pm Greenlane Hospital. Arrived Bus stop Anzac Ave to see Cancellation on board.
Walkedhobbled back to Commerce St to starting point …same C and very helpful driver of another bus ed Cancellation.
Couldn`t believe that this service could be cancelled. I have waited 7 months for a placement so was quite upset at that point.
I am in my 79th year.
What next ……Link bus from Customs St to New Market then waited for joining Yellow link. Luckily In the interim an Onehunga bus came through and I was dropped off at Greenlane Cnr, then a ten minute walk to Greenlane Clinic.
Not exactly the way to commence a visit for a heart check!!!
This service above all should NEVER BE CANCALLED as it is extreme inconvenience to public.
With a waiting list of 3000 for this particular test I did not even consider not turning up.
We cannot continue with this type of service .
COVID is now just a feeble excuse!!!!
Apology and explanation ( which I expect)is the least AT can do under the circumstances.
I have lived in the CBD since 2005 so luckily know my way around. Anyone else wouldn`t have had any idea how to deal with this problem

Next…the return journey…I discovered an erratic service from Hospital to Commerce St so walked to Greenlane Cnr once again and waited at Manukau Rd stop for an age and finally in desperation caught a No 30 to New market and then a Green Link to home near Spark Arena.

I have always thought highly of and praised our Bus services but of late ( last few months ) have been abysmal with Cancellations and poor timing etc.

PLEASE DON`T LET THIS GO ON so PLEASE BUCK UP A T.