Aspen Dental complaint: Money Back Guarantee

I went to Aspen for a new upper denture and picked it up on 4/21/2003. When I tried to eat super with it, the bite was way off. I took my dentures out and was surprised to see that the upper denture that they made only had 12 teeth whereas my existing lower denture has 14 teeth. I returned to their office on 4/24/2003.

The dentist looked at the denture and immediately said that he was going to get me a refund. He didn’t even offer to make a new denture. He took me over to the billing person and told her to issue a refund for the denture and diagnostic cast. She told me that she issued a refund for the diagnostic cast and would not submit a claim for the denture. She gave me a form entitled, Your Dentures are backed by Our Word and signed her name with Refund under her name. When I checked online to see if a refund was issued, I saw that they submitted a claim for the denture, and there was no refund for the diagnostic cast.

Now I’ve used $1,177 of my dental benefit and have nothing to show for it. Calls to Aspen customer service have been fruitless. As of 8/28/2023, it’s been 18 weeks and still no refund.