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Aspen Dental complaint: Credit Card

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Filed 21 May 2023 by Shelda

I went and got worked done back in June of last year at Aspen Dental. One of the financial team encouraged me to sign up for Dental First Financing and explained how I can make payments to this bank or company instead of paying off what my insurance would not cover for my procedure. I read the information that was shown to me on the computer and signed the form believing that I had applied for basically a loan that I would pay gradually little by little. A few months later I get this bill in the mail for over $1,000 that my insurance did not cover for the crown and work that I got done. Called Aspen Dental spoke to the person in charge about why I had received two different bills for the job done alone with another bill of $897 and why it became more then what was stated on the form when I initially signed for the financial assistance. Basically the way it was explained to me was that they had added two extra crown then what we had initially agreed upon and that’s why it’s this high and that my insurance did not cover much the bill so I’m left to cover the rest. I ask the lady to resubmit it again to the insurance and she said they had tried it twice already so let’s just say I started to get upset at that point. I ended up hanging up because I could feel my anger rising after going back and forth with this Lady.
A week or so later when I try to call to make a payment I was informed that it was actually a Credit Card that I had signed up for. At no point during the whole process of setting up the plan to pay for this procedure was it ever brought up that I was in fact signing up for a credit card. Honestly after finding out that I now have another credit card I was heated and called back again and asked why no one explained to me that I had signed up for a credit card, the response did not answer my question neither did they took accountability for forcing their patients to sign up for a credit card without telling them that directly. Over the last couple of months I noticed my credit score dropping every time I was not able to make payments on the account or a payment was late I would notice a drop on my credit. I started to really be upset because I had plans to purchase a house and along with other things and now not I’m stuck with this credit card debt that I can’t barely manage to pay and Aspen Dental refuse to take responsibility for the fact that they ruined someone’s credit and put someone in debt. Honestly for me I would not recommend that place after my experience there not to mention the fact that the surgeon was very rude when I went for one of my check up after getting a fake crown put in. It is important that these places explained these types of things to people and it’s wrong to put someone through that knowing the affects it would have on them financially.

Aspen Dental complaint: Credit Card
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