My complaint:
I bit into an Arnott’s Royal and bit into a sharp piece of glass. It was inside the biscuit and scratched my mouth. Now every time I bite into a biscuit I have to worry about whether there are dangerous objects inside. I had given my son a biscuit the day before. Did he swallow glass? I’m furious!
Suggested solution:
I expect a follow up that ensures I or others (especially kids) aren't put in danger. Find out where it has come from and regulate production better. I have been a frequent purchaser of Arnott's biscuits but why would I ever purchase again.