Argos complaint: electrical riser recliner chair

on 05 October 2021 about Argos in category Retail Company

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

we bought this chair 2020 sept however it broke in 2021 we raised a claim with castelan insurance that we took out, they sent engineer, he said it was the motor and very cheap to mend, however they refused as they do not mend faulty items, this was not covered, but this chair is under warranty i complained to Argos, they in turn have refused to mend this chair as they say my problem should be taken up with Castelan ……. someone needs to help me my hisband is DISABLED and needs this chair CUSTOMER SVS is useless this has taken nearly 4 months to be told NO

Suggested solution:

i would like like chair to be mended my disabled husband is struggling every day the chair is under warranty and no longer works

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