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Arc’teryx complaint: Down inner jacket The cuff has torn open.

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Filed 27 Feb 2023 by Peng

I purchase it a year ago, I use it very carefully, cause it cost more than CA$600, and the cuff part is easy to get dirty, So I wash it a few times following the official instruction, and it tore open, but it is not scratched open, easily can see it is worn out open, the quality shocks me, So I contact the customer service, they told me the only thing they can do is send me a patch. The feather is out from the open part, how a patch can solve the problem, So disappoint with the solution. I have a lot of Arcteryx products, like snow pants, caps, and outdoor jackets, but first-time communication with their customer service was not happy at all.

Arc’teryx complaint: Down inner jacket The cuff has torn open.
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