Arby’s complaint: wrong order

Name: wrong order
Item: Arby’s
Author: Jane

Open 19 Mar 2022 232 views Fast Food / Delivery

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Filed 19 Mar 2022 by Jane

My husband and I just left the drive-thru and ordered 2 reuben meals and paid for them. When we arrived home we had 2 fish sandwiches instead-very disappointing. Our server was Jeremy, our order number was 319782, our ticket number was 382 and the transaction occurred at 7:42 P.M. Friday 31822.

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Case details

Status: Open
Company: Arby’s
Filed: 19 Mar 2022
Desired resolution: Train your staff to provide better and accurate service please. I don't want to pay $22.03 for 2 fish sandwiches. Thank you.
Problem: Fish sandwiches given instead of reubens
About: drive-thru meals
At stake: $22.03

Progress

Filed
Company notified
Company replied
Resolved

19 Mar 2022 Complaint filed and published
19 Mar 2022 Message from Bizzy: we notified Arby’s about this complaint.

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