American Freight complaint: Broken Appliances

I bought a Samsung side by side refrigerator and a whirlpool washer that were supposed to have had some outside scratch and dents but other than that work just fine and supposed to be new just scratched and dented. We chose to pick our appliances up because we live a hour and a half away from the store and it was going to cost like $1300 for delivery. Once we got them home and plugged in we knew right away the refrigerator had an issue as it wouldn’t allow us to set the control panel. After researching and reading the owners manual we thought it was possibly stuck in demo mode.

The fans seemed to turn on or we could hear them and the lights worked and it even cooled for a bit but then stopped. I called the 800 number for Samsung on the side of the appliance and they told me a technician has to install it they couldn’t help me. I called back to American Freight and they informed me they hadn’t a clue what was wrong with it but offered me a number for a repair man. I guess we are not seeing eye to eye! I am not understanding why I would need to hire a repair man for a brand new refrigerator. They ended up saying we could return it and pick out another and pay any difference. That would be fine if they were right down the road and it wasn’t just my husband and myself at home. We broke numerous things getting it inside and it was a total mess.

We would have to wait until we could find somebody to help us and who could come out and help my husband loaded to take it back and then once we got it back home, we would have to wait again to find somebody to come help us unload it and get it in our house. So I had my husband ask if they could wave the delivery fee and deliver it and take the old one back. They said no.

Furthermore we did go ahead and call repair man in case it was a quick and easy fix or something we were not doing great so that we didn’t have to go through the hassle of returning it. We paid $85 to have a repair man come out and tell us that one of the fans was not spinning fast enough to keep the compressor cooled off, so it was shutting down. Now they want us to have him email them a document saying that it cannot be fixed before they take it back. He did not say that it could not be fixed.

He said that it needs a new fan. They are not offering to send a repairman out to fix it. The only solution they have given us is to send the email and return it to get another one. I can’t ask the repair man to lie when it’s not the what is going on. Worst customer service ever! On to the washer. It is much easier to get in and out but it doesn’t fill with enough water to even cover the clothes and when it’s finished half the clothes are still dry.

Assuming it could be my water I brought it to a friends and plugged it k to their washer set up and it did the same thing. So now I’m stuck with two broken appliances I paid $1400 cash for and customer service that gives no reasonable solution!