Amart Furniture complaint: 10 Years Gurantee on Mattress and started sagging in 2 years
Filed 26 Sep 2023 by Jhalak
I bought the mattress from Amart Furniture 2 years ago and it came with 10 year gurantee. Now in about 2 years it already started sagging and when i tried to make a claim they declined saying it falls under wear and tear and told me that i should have rotated the mattress every month.
I told them that no one gave me instruction on how to care a matress and got a response that it is on their website and also a common knowledge. i told them that i bought the matress in store and the sales person didn’t mention those things but still they declined the claim. At last i asked the customer service rep to send our converstaion to my email and he hasn’t replied yet. luckily i took screenshot of all the conversation.
Report
Discussion
0 comments
No comments yet. Been through something similar with Amart Furniture? Start the discussion above.
More Amart Furniture complaints
View all 11Delivery and bed broken
Hi my son ordered a bed. The bed head broken . He should be able to have it swapped over…
Claim no. 178923, 178927
Hi, please replace this sofas as the complaint was logged on 13th June. No reply from managers at all.
Coffee table in warranty but they reject claim
I show them two problems in table one about woodb quality and one for screw.table has 2 years warranty left.they…