Alberta Works complaint: About to be evicted

I am about to be evicted because alberta works did not contact me to say there was an issue with my new banking info so I went to the bank to get my rent money out and it wasn’t there. I called them and found out what the issue was an fixed it immediately just to find out I have to wait 7 days to get my payment…I called again today only to find out that had I not called I wouldn’t have received my pay yet AGAIN…I have been issued an eviction notice because I haven’t payed my rent yet and will be lucky to make the payment in time the way things are going with alberta works and will be on the street. I did everything that was asked of me yet they cannot admit to their mistakes and get me my money asap. And when asked to speak to a supervisor today the guy said he could only give me the number to his supervisor but I didn’t have a problem with the guy I spoke to today. Why can’t they give me a number to file a complaint in general?! I am so upset!! Please help!!