Complaint: refund cash as credit note

on 02 October 2020 about Air Arabia in category Airlines

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My complaint:

I have purchased two air tickets from Sharjah to Delhi and return from Cochin to Sharjah for my family on 05th January to travel on JUL’20 month .But due to Covid-19 situation they cannot travel. i requested to refund ticket amount as cheque or cash intead of credit note.

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Justified complaint?

Suggested solution:

refund through either cheque or cash

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