Agape Hospice Services complaint: Blaming Patient

My father was in hospice care thru Agape Hospice and Palliative Care. He experienced what I believe was a psychotic break during his transition which led to inpatient hospice care. While inpatient at Heritage Hospice and Palliative Care in Marietta, GA, he was treated so poorly. The staff would yell at him and my sister and I. They kept saying he had “behaviors” which they could not accommodate, despite him actively dying. It took him suffering for 2 days before comfort medications were changed. We were told a “stat” order was made, but it took 12 hours for the medication to be changed. Then we found out he had passed when someone tried to visit him and was told they could not because he had passed. Agape care coordinator told us it was “inconvenient” for us call outside of work hours because he had already been pronounced (but she had not bothered to tell us until we found out on our own). She also blamed him by saying he had “extraordinary” behaviors, which is not true because if you simply google the 7 stages of death, he experienced every single one. Hospice is supposed to be supportive, compassionate, gentle holistic care— he got none of that. Instead, he received hostility, judgment, and pure disrespect. My sister and I were treated as if was a burden to answer our questions or navigate such a difficult time. Our father’s suffering was also prolonged because we were not listened to when we asked for comfort measures that worked for his body. Waiting 12 hours for stat meds is unacceptable; especially when we were told it would be less than 4. We had to ask for him to have basic care needs fulfilled, such as adjusting his position in the bed, changing him, giving him ice packs or blankets to relieve fevers or chills. The care was not anything I would wish on anyone and it pains me that his last days were spent suffering because Agape and Heritage were too busy having breaks to be bothered with appropriate care. Once he received the comfort medication changes, he was comfortable and was able to peacefully transition, however, we WERE NOT NOTIFIED when his skin and temperature changed as were told we would- we both went home to try and sleep and were promised we would be notified when his skin and nails changed, so we could be with him during the final stages, but not only did no one call, but when we called to check in, we were told there was no change. It was only when someone went to visit him, that we learned he had passed and that it had been 2 HOURS WITHOUT NOTIFICATION. I truly hope anyone reading this will never experience what we went through and that Agape and Heritage will be held accountable for their actions.