Advance America complaint?

Do you have a dispute or a bad customer experience with Advance America? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Advance America customer service, which it calls Customer Care, is on (844) 562-6480 for questions about payments, loan status and hardship. A loan taken out in a store is handled by that store, and the customer service page on the Advance America website, linked in the contact details above, lists the other routes. Have your loan number, the date and amount of the payment concerned and the state where you took out the loan ready.

Payment dispute to put on paper? Start your complaint here and we push it out to Advance America by email, social media and printed letters.

Yes, the Consumer Financial Protection Bureau (CFPB) takes complaints in the US about payday loans and personal loans such as installment, advance and title loans, which covers Advance America. The CFPB generally expects Advance America to have had the chance to put things right first, so keep a record of every call, store visit and message.

Want the dispute set out clearly? We help you write the complaint in minutes, with the loan agreement and each payment laid out side by side.

Advance America gives its headquarters as Greenville, South Carolina, and its address is in the contact details at the top of this page. To escalate a complaint inside the company, write to that address or raise it with Customer Care on (844) 562-6480, and ask for it to be passed to a supervisor. Put your loan number, the store or website where you took out the loan, what went wrong and the outcome you want in the first lines, and keep a copy of everything you send.

Loan store and head office giving you different answers? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To stop Advance America from taking payments from your bank account, tell Advance America in writing that you are withdrawing your authorization for automatic debits, and tell your bank that you want those debits stopped. Stopping the debits does not cancel the loan itself, so ask Customer Care on (844) 562-6480 how the remaining balance will be paid, and whether a payment plan is possible, before the next due date. Keep copies of your letter or message, the bank's confirmation and the statements that follow.

Not if it asks for money first. Advance America says it never requires an upfront payment to approve or fund a loan, never asks for gift cards or prepaid cards, and never threatens arrest over a debt. Callers using its name have asked for fees and gift cards, and some have chased loans that were never taken out.

Nothing has been reported about Advance America here yet. Our research shows what typically goes wrong at payday and installment lenders: repayments debited on a date the borrower did not expect, fees and finance charges that add up faster than expected, payment plans or extensions that are hard to agree, collection calls about balances the borrower believes are paid, and confusion over whether a store or head office handles the loan.

Repayment taken twice, or after you had already paid in store? Be the first to report it: your case opens the record for the next borrower checking Advance America before signing a loan agreement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Advance America through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Advance America can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.