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Activision complaint: Falsely Banned on COD: MW; No Reason Given; No Email Received

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Filed 14 Dec 2021 by Adam

On December 11th, 2021, I logged into my Call of Duty: Modern Warfare account, which I had purchased for $60, to jam out a few sessions with my mates. I have been an account holder for over two years and have invested almost 500 hours into Modern warfare through 4 active seasons. Additionally, I have always maintained genuine account standing with Activision.

I maintain a position as being in the top 1.4% of the COD player base for having the highest KD ratio and have over 150 friends I rotate the battlegrounds with on a day-to-day basis.

Before I could even load into a lobby with my team, I was disconnected from the server and kicked back to my desktop (I play on PCWindows 10). Once COD finally closed, I looked at my Battle.net launcher and saw a new notification below the Play Now button: Account banned.

I have never attempted to modify, edit, or change any data within my COD installation. Nor have I ever hung around people who were hacking, cheating, abusing, or violating the Code of Conduct outlined in the Terms and Agreement put forth by Activision. While investigating my account ban, a splash page popped up and advised I should have received an email notification to my account summarizing the reason. Seventy-two hours later, I am still without an email, text, or any explanation as to the reasoning behind my ban.

I urge Activision to examine my account thoroughly and not readily dismiss my claim of innocence so haphazardly like they previously did in 4 hours. I have been an active FPS shooter in the COD community for longer than four years, with my recently suspended account having more than 500 hours of game time on it. Maintaining a good account standing and building relationships has always been my primary goal in this community.

My Battlenet username is DemonSlayerz11470
My Activision IGN is DaddyChungus9346451

Activision complaint: Falsely Banned on COD: MW; No Reason Given; No Email Received
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Discussion

2 comments

  1. jesse gray

    I have the same issue, on the 21st of December i tried to log into my account to be greeted by a permanent ban messege. I to have never cheated nor modified game files. My account had over 250 hours of play time and hundreds of dollars in blueprints that i purchased. I purchased Vangaurd on preorder, and ive owned call of duty ever since i could hold a controller. I stream on twitch and ever game of COD has been recorded, my KD hoovered around 1.00 its a no brainer i wasnt cheating, but you cant contact activision, nor do they even have the courtesy to help. Thank you for sharing your story, mabey if enough of us loyal COD players get together we can get something done.

    Reply

  2. guest

    I have been playing COD for years and never had any issues as i always played on console.

    I made the fatal error of buying a brand new laptop to be able to play away from home. Within a week of playing on my brand new laptop, running windows 11, i could not log in and saw the banned account, i asked for details and simply got the generic email "unauthorized software and manipulated game data". Not only did i get banned on PC also my XBOX account also got banned.

    I am a 50 year old gamer who has never cheated/hacked even recieved a temp ban or warning. To my dismay i was completely perma banned losing all access to all purchased kits and battle passes, etc.

    Within 3 hours of my query as to why, i was informed that my account was perma banned and not reversible. This is when i deleted my account with activision. The ability for this company to arbitrarily perma ban someone without providing any real proof or justification is criminal in my opinion. They have taken money and are now preventing me from using what i paid for.

    I will never spend another dime on any game published by activision/blizzard ever again. As the ability to have a perma ban and no real way to have a discussion or real semblance of an appeal is disconcerting. I have been a customer of activision since the Atari 2600 days, so way to go you have pushed away a loyal customer for an unwarranted ban. I know for a fact since you have a player base of over 50+ million people you will simply not care. But that is ok because your choice to ban me is on you, the choice to support a company that is worthy of earning my hard earned money for entertainment is also in play. This equates to no more cod, diablo, bandicoot or any of your offerings to be purchased as birthday, christmas or any gifts really.

    The really wierd thing is my kd was around .75 if memory serves well. So if i was using a cheat would i not have had way better statistics?

    Reply

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