My complaint:
Dear Sir Madam
I am Mr. Amol Borkar presently staying in your Novotel Hotel, Greenwich in Room No. 636.
I need to report to you with lot of pain on my extremely disappointing experience, so much so that, I am repenting for booking at Novotel.
I have stayed in your hotel previously on two occasions and that time the experience was very good, so it ed me to book the same hotel, but I was in for rude shock this time. So I am narrating you my horrible experience to you so that you should look into this aspect and decide what compensation to offer to me and ensure that this type of horrible experience no other guest has to endure in future.
I checked with my family on 12th Nov and informed the person at the reception that the family will be staying with me and accordingly I paid for the breakfast for 2 guests from 12th Nov to 17th Nov.
When I checked in Room No. 636, I found that there is no coolness in the Room, I immediately informed the reception the next day to look into this matter, however 13th November being Sunday, I was informed that the maintenance guy is not available so it can’t be looked into, However I was given initially one table fan and later on 2 fans to give us air in this congested room. To our dismay, we were informed by the reception that the Hotel does not have the cooling system, so all the rooms are having this problem, which I find difficult to digest.
Second issue was about the telephone installed in my room. The phone was not working at all, then how do you expect me to get in contact with the reception or Room service to place an order. So again, I had to go to Reception to inform about this problem. The next day, the maintenance guy came to our room, checked the phone instrument and realised that it is out of service, so he replaced it with the instrument from another Room. But problem still continues because when your dial in for Reception, no one answers the call.
Today, 16th Nov, after having my breakfast, I proceeded towards my work, but when my son went to have the breakfast, he was informed that the breakfast was booked only for one person. Therefore, he had to go to his work with empty stomach. I really can’t imagine how the hotel staff can talk like this, when I had already paid for the breakfast for 2 guests.
While going out of the Hotel, the Reception was informed to clean the room and make the bed, but when we checked in again in the evening, we found that the room was not cleaned at all, and the bed was not prepared. So, I had to again come down (because no one was answering the phone) to enquire with the Reception and asked for the housekeeping guy to do this job.
After going through this harrowing experience, you can’t expect me to give good feedback, let alone recommending anyone to book this hotel.
I have decided to check out tomorrow and post this experience on social media platform to bring to the notice of all and sundry about my experience with this hotel.
After reading my mail, I hope that better sense would prevail upon you and you would do justice to compensate me for this horrible experience.
Looking forward to hearing from you soon.
Yours disgruntled guest
Regards
Suggested solution:
They should offer me compensation
