Filed 23 Nov 2022 by Michael
It started when I accidentally deposited my Bitcoin on there site into Euro wallet but it showed my balance in Euro’s so no big deal but every time I chose a game on there site too play it sent me directly too Responsible Gambling Page and after several attempts on several different games I contacted customer support person named Emma well Emma would not listen too me was verry rude and kept telling me I’ve hit my gambling limits through Responsible Gambling that I had set funny thing is I was never allowed too gamble at. All and I never set a gambling limits on my self. I rarely Gamble after trying to explain this she cut me off said send an email and poof chat window closed email window appears so I type out my issues sent email never got a response except when I try and withdraw my money it tells my I have. A 15x playthrough before I can withdraw anything and if I have any other problems too contact customer service thru chat only problem is Emma disabled my ability to open chat window and when I email customer support they replied over and over contact thru customer service chat so now I can’t play the money I put on there can’t withdraw it I’m screwed out of my money basically
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Mani redor
I 100% agree! EMMA the support agent is absolutely rude , she’s of no help everytime she’s on chat and she doesn’t listen at all. Sad to say that she should not continue to have the job role of a support agent because she has no interpersonal skills and just so quick to dissatisfy every player
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