2Checkout complaint?

Do you have a dispute or a bad customer experience with 2Checkout? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The 2Checkout line for order questions is +31 880 000 008, a number in the Netherlands, so calling it from the US is an international call; the support email is support@2checkout.com. The 2Checkout shopper support site, linked in the contact details above, also offers order and transaction lookup, a ticket form and live chat, and your 2CO myAccount shows invoices, license keys and subscriptions. Have the order reference from your receipt email ready. Questions about how the product works go to the company that makes it.

Charged by 2CO.COM for a renewal you did not expect? Start your complaint here as well, and we push it out to 2Checkout by email, social media and printed letters.

2CO.COM is 2Checkout, now part of Verifone, which sells software, SaaS subscriptions, games and other digital products on behalf of the companies that make them, so the charge carries its name instead of the brand you bought. The 2Checkout shopper FAQ says all its transactions show as 2co.com, and its merchant FAQ gives the format 2co.com*MerchantName, where the name after the star is the seller. The receipt comes by email from 2Checkout or Avangate, its former name.

To identify the charge, search your email for 2Checkout or Avangate near the charge date, or use the order lookup on the 2Checkout shopper support site. A charge about a year after a software purchase is often an automatic renewal.

To ask 2Checkout for a refund, open a ticket or start a live chat on the 2Checkout shopper support site, or email support@2checkout.com, giving the order reference, the product, the date, the amount and why you want the money back. Because 2Checkout is the seller of record, the order, the payment and the refund run through 2Checkout, even when the product comes from another company. For a renewal you did not want, say when it renewed and that you no longer use the product.

Refund refused on a renewal you never agreed to? We help you write the complaint in minutes through our complaint process, with the order, the renewal date and the license details set out in order.

To cancel a subscription billed by 2Checkout, sign in to 2CO myAccount, the shopper portal linked from the 2Checkout support site, and cancel the subscription for that product; if you have no account details, find the order first with the transaction lookup. Keep a screenshot showing the subscription cancelled and the date, because a charge after that date is the evidence for a refund.

Billed again for a product you stopped? Open a case with us: our trained AI keeps coaching you on what to send 2Checkout and when to push again.

Nothing has been reported about 2Checkout here yet. Our research shows what typically goes wrong at software resellers: 2CO.COM charges buyers cannot match to a product, antivirus and utility subscriptions that renew automatically, refunds refused after a renewal, license keys that do not arrive, and cancellations that do not stop the next charge.

Renewed for a product you no longer use? Be the first to report it: your case opens the record for the next 2Checkout buyer who finds the same renewal.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of 2Checkout through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with 2Checkout can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.