Zuto complaint?

Do you have a dispute or a bad customer experience with Zuto? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Zuto customer care number in the UK is 01625 619 944, and the team also takes email at customercare@zuto.com. Zuto's customer care and complaints page, linked in the contact details above, explains how Zuto handles complaints and when a problem belongs with the lender or the dealer instead. Have your Zuto application details, the names of the lender and the dealer, and the date you signed ready.

Finance arranged on terms you did not agree to? Start your complaint here as well: we push it out to Zuto by email, social media and printed letters.

No: Zuto charges customers no fee for finding car finance. Zuto is a credit broker, not a lender: it matches you to finance from its panel of lenders and is paid commission by the lender that provides your finance. The finance agreement you sign is with that lender, so the lender named on your paperwork is the company you make your monthly payments to.

Before you sign, ask Zuto which lender it has matched you with and how it is paid for arranging the finance, and keep the answer in writing.

To cancel or settle car finance arranged through Zuto, go to the lender named on your finance agreement, because the agreement is with that lender, not with Zuto. Ask the lender in writing for your options to withdraw from or settle the agreement, and for a settlement figure with the date it is valid until. If the problem is with the car itself, raise it in writing with the dealer and the lender, because with hire purchase and PCP the lender, not only the dealer, can be responsible for the car's quality.

Caught between Zuto, the lender and the dealer? Our trained AI opens a case for you and keeps coaching you on who to write to next and when to push again.

Yes: the Financial Ombudsman Service covers complaints about Zuto's car finance broking in the UK, although complaints about the finance agreement itself may belong with the lender and complaints about the car with the dealer. It generally expects Zuto to have had the chance to put things right first, so keep a record of every call, email and reference number.

Unhappy with how Zuto arranged your finance? Put it through our complaint process: we help you write the complaint in minutes, with your quote, agreement and dates set out clearly.

Nothing has been reported about Zuto here yet. Our research shows what typically goes wrong at car finance brokers: commission paid by the lender that customers were not told about, finance arranged at a higher rate or on different terms than expected, credit searches customers did not anticipate, pressure to buy through a particular dealer, and problems bounced between the broker, the lender and the dealer.

Found out about the broker's commission only after you signed? Be the first to report it: your case opens the record for the next Zuto customer who checks the same paperwork.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zuto through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zuto can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.