Zopa complaint?

Do you have a dispute or a bad customer experience with Zopa? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Zopa customer service is on 020 7580 6060, its general support line, with longer hours for bank account support. Zopa also offers live chat. Have your Zopa account or agreement number ready when you get in touch.

Loan, card or savings problem? Start your complaint here and we push it out to Zopa by email, social media and printed letters.

To complain to Zopa, use live chat or call 020 7580 6060, say clearly that you want to make a complaint, and ask for a complaint reference. Zopa settles some complaints quickly with a written summary, and otherwise investigates and sends a final response. Give your account or agreement number, what went wrong, the dates, the amounts involved and what you want done, and keep copies of every message.

Complaint about a loan, card or payment? Start it through our complaint process and our trained AI keeps coaching you: what to reply, when to push and how to escalate if nothing happens.

To pay off a Zopa loan early, ask Zopa for a settlement figure by live chat or on 020 7580 6060, and check the date that figure is valid until before you pay. UK consumer credit rules let you repay a loan early, and the settlement figure includes any charge for doing so. Keep the settlement quote and the payment confirmation, then check that no further direct debit is taken and that your credit report shows the loan as settled.

Yes. The Financial Ombudsman Service handles complaints about financial businesses in the UK, and Zopa Bank Limited is one of the businesses it covers. The Financial Ombudsman Service generally expects Zopa to have had the chance to put things right first, so keep a record of every chat, call and letter.

Not sure how to set out a lending complaint? We help you write it in minutes, drawing on thousands of complaint letters that worked.

Not always. Clone firms using names such as Zopa Personal Loans (UK) and Direct Zopa UK Money have posed as the real Zopa Bank. Zopa has also warned that calls or emails asking for your Zopa login details, or pushing you to take out a Zopa loan to fund an investment, do not come from Zopa.

Nothing has been reported about Zopa here yet. Our research shows what typically goes wrong at app-based lenders and banks: loan or card applications declined without a clear reason, repayments taken on the wrong date, settlement figures that do not match what customers expected, accounts frozen during security checks, and missed payments that end up on a credit report.

Recognise the frozen account or the surprise settlement figure? Be the first to report it: your case opens the record for the next Zopa borrower or saver with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zopa through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zopa can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.