Zillow complaint?

Do you have a dispute or a bad customer experience with Zillow? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Zillow has no consumer phone number or email address in our data: support runs through the help centre and contact form on zillow.com and through the messages section of the Zillow app. Sign in first, because a request tied to your account and to the specific property page is handled far faster than an anonymous message.

Be careful with Zillow phone numbers found through a search or an advertisement: numbers promising instant help with a listing or a payment are a known scam route, and Zillow does not ask you to pay over the phone. Have the property address, the Zillow URL and screenshots ready. Listing still up after the home sold? Start your complaint here and we help you write it in minutes, with the property address, the listing URL and the sale date set out in one place.

Use the report link on the Zillow listing itself: open the property page, choose the option to report the listing, and describe exactly what is wrong. Save the property URL and screenshots of the advertisement and every message before you report, because the page can disappear once Zillow acts on it.

Rental scams are the common case: a home that is really for sale advertised for rent, rent far below the local market, a landlord who is always abroad, no viewing allowed and pressure to send a deposit today. Never wire money, send gift cards or pay a deposit or application payment for a home you have not seen in person from somebody who cannot prove they own it. In the US, report the scam to the Federal Trade Commission at reportfraud.ftc.gov and to the FBI Internet Crime Complaint Center at ic3.gov, and tell your bank immediately if you already paid. Reported listing still live and still taking deposits? Report it here and we push it out to Zillow by email, on social media and in printed letters.

A Zillow property page for an off market home cannot simply be deleted, because Zillow builds those pages from public county records, but you can control most of what appears on it. Claim the home in your Zillow account, verify that you own it, then correct the home facts and remove photographs that you or a previous agent uploaded. If you need the page itself hidden for privacy or safety reasons, ask Zillow through the help centre and explain why: that decision sits with Zillow.

If the home is currently for sale, the listing comes from your agent's multiple listing service feed, so ask the agent to change or withdraw it there. Zillow cannot edit somebody else's listing, and a correction sent to Zillow while the feed still says otherwise is overwritten at the next update. Home facts wrong on a page you cannot edit? Put the address and the wrong facts in your complaint here, and other owners who could not get their page corrected can back your case up.

The Zestimate is an automated estimate rather than an appraisal or an offer, and you cannot set the number by hand. What you can change is the data behind it: claim the home in your Zillow account and correct the home facts, meaning bedrooms, bathrooms, square footage, lot size, year built and finished space, then add recent renovations. A corrected fact usually moves the estimate at a later update rather than immediately.

If the public record is wrong, fix it at the source: the county assessor record feeds the property page and a correction there flows through to Zillow. Do not rely on a Zestimate for a sale price or a tax appeal: lenders and appraisers do not use it. Zestimate far below what the home is worth? Start your complaint here and we help you set out the corrected home facts, the county record and the dates of every request you made.

Be careful if the owner says they are far away, cannot meet you at the property and asks for a wired deposit, a verification code or personal details before a viewing. Zillow names these as warning signs of a rental scam. Never pay for a home you have not seen to someone you have not met.

So far consumers reported 2 complaints about Zillow here, too few to show a clear pattern yet. Our research shows what typically goes wrong at property listing platforms: homes advertised that are not actually for sale or to rent, rental scams built on stolen photographs and a fake landlord, estimates far above or below what a home is really worth, property facts that stay wrong after the owner corrects them, listings that remain online long after a sale, advertising that makes another agent look like the listing agent, and advertising packages sold to agents that never deliver what was promised. Getting a human being to look at any of it is a complaint in itself.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zillow through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zillow can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.