Yorkshire Housing complaint?

Do you have a dispute or a bad customer experience with Yorkshire Housing? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Yorkshire Housing on 0345 366 4404, open 8am to 6pm Monday to Friday with the line always open for emergencies, or email customerservices@yorkshirehousing.co.uk. Tenants can also use My account on the Yorkshire Housing website for repairs, rent, questions and feedback. Have your address and tenancy reference ready, and ask for a reference for every repair, request or complaint. Yorkshire Housing is a different landlord from South Yorkshire Housing Association, so check the name on your tenancy agreement.

Rent charge to query or a repair to report? Start your complaint here as well, and we push it out to Yorkshire Housing by email, social media and printed letters.

To report a repair to Yorkshire Housing, use My account on the Yorkshire Housing website, call 0345 366 4404 or email customerservices@yorkshirehousing.co.uk. Emergency repairs go through the same phone number at any time, including outside the 8am to 6pm weekday hours, and if anyone is in immediate danger, call the emergency services first. Describe the fault and where it is, keep photos, and write down the job reference and any appointment you are given.

Repair logged and the leak getting worse? Bring the case to us, and our trained AI coaches you through each reply from Yorkshire Housing: what to send, when to push and how to escalate.

The Yorkshire Housing complaints procedure has two stages. At stage 1 Yorkshire Housing aims to respond within 10 working days; if you are not happy with the outcome, you can ask for stage 2, which ends with a final response within 20 working days. You can complain by phone on 0345 366 4404, by email to customerservices@yorkshirehousing.co.uk or through My account. Say that it is a formal complaint, and set out the dates, the reference numbers and the outcome you want.

Keep a copy of everything you send and every response, with the dates, so each stage has the full picture.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers that are members of its scheme, and Yorkshire Housing is one of them, so it covers Yorkshire Housing residents in England with complaints about repairs and the condition of their home, charges, antisocial behaviour and complaint handling. The Housing Ombudsman Service generally expects Yorkshire Housing to have had the chance to put things right first, so keep a record of every call, email, My account request and reference number.

Rent or service charge you believe is wrong? We help you set out the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Yorkshire Housing here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to be booked or completed, damp and mould, rent and service charge errors, antisocial behaviour that is not resolved, and defects in new-build or shared ownership homes.

A charge you cannot reconcile, or damp that keeps coming back after repairs? Be the first to report it: your case opens the record for the next Yorkshire Housing tenant in the same position.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Yorkshire Housing through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Yorkshire Housing can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.