Platform Housing complaint?

Do you have a dispute or a bad customer experience with Platform Housing? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the Platform Housing Customer Hub on 0333 200 7304, or use the Your Platform customer portal, the live chat on the Platform Housing website or its online enquiry form. The Customer Hub is open on weekdays, and Platform Housing runs an emergency repairs service around the clock. A portal message or web enquiry gives you a written record, so keep the reference number for every repair or complaint you raise.

Charge on your rent account you do not recognise? Start your complaint here too, and we push it out to Platform Housing by email, social media and printed letters.

The Platform Housing complaints procedure has two stages. First comes a formal investigation, which Platform Housing aims to answer within 10 working days; if you are not satisfied, you can ask for a Final Review by a senior manager, which it aims to complete within 20 working days. Raise the complaint through the Customer Hub, the Your Platform portal, live chat or a web enquiry, ask for it to be logged as a formal complaint, and give the dates, the reference numbers and the outcome you want. Keep a copy of every reply.

Leak, damp or a repair left half done? Open a case with us: our trained AI keeps coaching you on what to reply to Platform Housing and when to ask for the Final Review.

To complain to Platform Housing about a neighbour, report the antisocial behaviour to the Customer Hub on 0333 200 7304 or through the Your Platform portal, and ask for a case reference. A report about a neighbour is usually dealt with as an antisocial behaviour case; the formal complaints procedure is the route if you are unhappy with how Platform Housing handles that case. Keep a dated diary of every incident, with the time, what happened and who witnessed it, and save any photos, videos or messages. If anyone is in danger, call the police first.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England, and Platform Housing Group is a member of its scheme, so it covers complaints by Platform Housing residents about housing management such as repairs, charges, antisocial behaviour and complaint handling. The Housing Ombudsman Service generally expects Platform Housing to have had the chance to put things right first, so keep a record of every call, chat, visit and reference number.

Repair refused or a charge you believe is wrong? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Check before you open the door. Platform has warned that bogus cold callers have visited customers' homes claiming to work for it or for a local housing association. Its staff and contractors carry photo ID, so ask to see it, and never hand over money or personal details to someone on the doorstep.

Nothing has been reported about Platform Housing here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to be booked or need several visits, damp and mould, rent and service charge errors, antisocial behaviour that is not dealt with, and shared ownership charges that are hard to follow.

A repair that takes visit after visit, or a service charge that rose without explanation? Be the first to put it on record, so the next Platform Housing tenant with the same problem has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Platform Housing through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Platform Housing can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.