Wish complaint: Would not provide a refund

Name: Would not provide a refund
Item: Wish
Rating: 1
Author: Melissa totanes

Open 21 Jul 2020 158 views Retail Company

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Filed 21 Jul 2020 by Melissa totanes

I ordered some face mask last APRIL and haven’t received them yet. I contacted them around May and June and kept on telling me that there’s a new arrival date. I’ve order other stuff and have received them ever since. But they won’t give me the refund for this. I’ve been patient. At this point, I don’t want anything to do with them and just want my money back.

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Case details

Status: Open
Company: Wish
Filed: 21 Jul 2020
Rating: 1/5
Desired resolution: Refund my full amount. Instead of just stringing a customer along. I don’t need a partial refund like what they have given. I need my money back and provide an acceptable level of customer service.
Problem: Masks never received, full refund refused
About: face masks

Progress

Filed
Company notified
Company replied
Resolved

21 Jul 2020 Complaint filed and published
21 Jul 2020 Message from Bizzy: we notified Wish about this complaint.

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