Wish complaint: Wish Lied about an order, telling me it was on its way; suddenly today, they said the vendor could not fulfill the order which is a ludicrous lie, considering they told me it was enroute to Japan

wrote repeatedly to Wish Customer Support and their reply was completely robotic. The issue is:
I order and paid for 3 titanium tea sets. Wish first wrote and told me that my order went through(103); a short time later, they wrote and said my order had processed; the next mail was that my order was on its way. Anyone can understand the meaning of on its way-it means that it has left the vendor and was on its way to  Japan. This of course means that this involves a transport system-truck, train, plane-on its way means that it has physically left the facility!
Today-1 week later-days AFTER I received notification that my order was physically on its way to Japan, I was informed that the vendor could not fulfill the order! This means, indeed, that Wish LIED to me!!!! They put in for a refund. I DON’T WANT a refund!!! I want the 3 13-piece tea sets that I ordered! Why???1) I order and paid for them!2) I was assured that these sets are enroute to Japan;3) following the mail that stated explicitly that indeed my paid-for order is on its way to Japan;4) I told the 3 couples who will be celebrating their wedding anniversaries that I will be giving them a very special tea set as my present to them.
Wish has LIED to me-a customer who has ordered literally thousands of dollars of merchandise from Wish. I have told MANY friends and family members about Wish, stating that that they are reliable and trustworthy. That has ALL changed today. I have many years of experience in customerconsumer service, sales, and related areas. LYING to customers is NEVER ok-it is totally and completely unethical and it totally and completely undermines any trust or faith that the customer has in the Company.
You MUST right this wrong. Based on Wish’s promise that my order is on its way, I in turn made promises to three couples to celebrate their special day. Although I wrote to Wish repeatedly tonight, their robots replied that my refund will be deposited back to my credit card within 2 weeks.
NO!NO!NO!
I don’t care what Wish has to do to keep its promise that my order is on its way-Wish MUST send me the promised merchandise. There is no option! Yes, I know that I am only 1 customer among millions, but if Wish can tell an outright lie-(I have kept every mail to prove what I am saying)- Wish must be held legally and ethically accountable. 
Your reputation as a trusted Company is at stake. You know very well-if you lie to or abuse 1 customer, you not only lose that customer but every other customer that she has introduced to Wish. What wish has done is immoral, unethical and WRONG! You must right this wrong.
Jennifer Nakane
2-7-30-107 Sakasedai
Takarazuka, Hyogo 665-0024 JAPAN
81 090-2100-3352
[email protected]