Wish complaint: Wish Fraudulently Took $140.43 Out of My Bank Account

The following is an email sent to Wish Customer Support on Aug 4, 2020, 1:57 PM PDT. After this email you will see an email from Wish Customer Support sent. They have sent it the same exact wording before and after all of this going on for two months I have had enough and something needs to be done. Please read my experience and maybe I can get some help. Thank you.

Dear Wish Customer Support,

I am reaching out once again like I have been doing since mid-June 2020, as you can tell by the attached emails. I am using email instead of the Mobile App as many of the Customer Support Team members have told me to do and I quote, “Any return or refund requests can only be placed within the Wish App and cannot be supported through email.” Shouldn’t that exclude the Mobile App Customer Support from replying in email? Why should I have to “obey” one set of rules and the “other side” doesn’t have to go by the same rules?

I digress, on June 4, 2020, at approximately 3 AM, I put in a Wish order for $140.43, which my bank erroneously declined. I did not fight it due to the lateness of the hour and when I did not receive a ation order (which to this day I have never received a ation order or a tracking order) I correctly assumed my order did not go through. Later that afternoon, I placed a $36.25, order for some of the same things that I tried to order that morning which I did receive a ation order through my email and mobile app.

When I thought I was receiving items from the $140.43 order that never happened, I was WRONG. I received the huge clock I ordered in the $36.25 order. I NEVER received anything from the $140.43 order because I never made any such order, it was DECLINED by my bank and, furthermore, I never received a ation by WISH. The only reason I even know about the $140.43 monies being taken out is because it was taken out of my bank account which I have shown proof.

I don’t know if that’s what the problem is and why “everyone” is playing dumb but Wish has stolen $140.43 from my bank account. I don’t have that kind of funds to be able to just toss around. I no longer want a refund. I want my account to be credited. Wish cannot provide me with any proof of what I have ordered on June 4, 2020, for $140.43, with my credit card ending in 9 and the email I am using now. The same credit card that I have used twice since with Wish. They have no problem using it those two times and showing me proof of those two orders with ation through my email and showing me how late my items are going to be what’s the problem of showing me what, if in fact there was an order placed on June 4, 2020, in the first place.

Please advise. Thank you,
Donna Baker

EMAIL FROM WISH

Aug 4, 2020, 11:57 PM PDT
Hello Donna,

I’m sorry to hear of your experience on Wish and appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I’ve passed your feedback to our team so they’re aware of your experience.

Thanks again for being a Wish customer and I hope we’re able to provide a much better experience with your next order.

Jennifer
Wish Customer Support